Every missed call is a job for someone else.
Crew Receptionist picks up when you're on a job, on the road or off the clock. It takes the details and emails you the job before the caller has hung up.
It answers as Acme Plumbing, a made-up shop. Tell it your water heater quit and see what it takes down.
- Name
- Dave Miller
- Call back
- 215 555 0142
- Job
- Pipe burst under the kitchen sink. Valve shut, still dripping.
- Address
- 1520 Spruce St, Philadelphia 19146
- When
- As soon as possible
One call, start to finish.
You're under a sink with both hands full. Here's what happens to the call you can't take.
Your phone rings. You don't pick up, so your phone company forwards it to your Crew number. Your own number stays the same.
Crew answers with your shop's name, says it's an AI assistant, and asks how it can help.
It hears out what's wrong, asks what your crew would ask, and works out how urgent it is. It doesn't quote prices or promise a time.
It takes the address, their name and the best number to call back: the one they're calling from, or another it reads back digit by digit. It saves as it goes, so a dropped call still leaves you the details.
The message is in your inbox. You finish the sink and call Dave back.
It sounds like your front desk, and stays in its lane.
It always
- Says up front that it's an AI answering for your shop
- Sends you the number they rang from, even if they hang up without a word
- Gets a full 10-digit callback number, or asks again
- Flags burst pipes, flooding and no heat as emergencies
- Tells a caller who smells gas to get out and call the gas company first
It never
- Quotes a price
- Promises a time or says someone is on the way
- Pretends to be a person
- Records the call: it keeps only the message
- Calls your customers back for you
Less than one service call a month.
A human answering service runs about $300 a month. Crew costs $49, and it doesn't put callers on hold.
$49a month
- Your shop's name, services, area and hours
- Every missed and after-hours call answered
- Each message emailed as the call ends
- No contract. Cancel any time.
Run a plumbing or HVAC shop? Tell us how you handle calls.
We're setting up our first shops now, and talking to owners before we build more. If missed calls aren't your problem, tell us what is. Ten minutes on the phone, no pitch.