Every missed call is a job for someone else.
Crew Receptionist picks up when you're on a job, on the road or off the clock. It takes the details and emails you the job before the caller has hung up.
It answers as Acme Plumbing, a made-up shop. Tell it your water heater quit and see what it takes down.
- Name
- Dave Miller
- Call back
- 215 555 0142
- Job
- Pipe burst under the kitchen sink. Valve shut, still dripping.
- Address
- 1520 Spruce St, Philadelphia 19146
- When
- As soon as possible
One call, start to finish.
You're under a sink with both hands full. Here's what happens to the call you can't take.
Your phone rings. You don't pick up, so your phone company forwards it to your Crew number. Your own number stays the same.
Crew answers with your shop's name, says it's an AI assistant, and asks how it can help.
It gets the caller's name and callback number, and reads the number back digit by digit. It saves them right away, so you have them even if the call drops.
It asks what the job is, where, how urgent and when to call back. It doesn't quote prices or promise a time. It tells them your team will call back.
The message is in your inbox. You finish the sink and call Dave back.
It sounds like your front desk, and stays in its lane.
It always
- Says up front that it's an AI answering for your shop
- Asks before it keeps a transcript
- Gets a full 10-digit callback number, or asks again
- Flags burst pipes, flooding and no heat as emergencies
- Tells a caller who smells gas to get out and call the gas company first
It never
- Quotes a price
- Promises a time or says someone is on the way
- Pretends to be a person
- Calls your customers back for you
Less than one service call a month.
A human answering service runs about $300 a month. Crew costs $49, and it doesn't put callers on hold.
$49a month
- Your shop's name, services, area and hours
- Every missed and after-hours call answered
- Each message emailed as the call ends
- No contract. Cancel any time.
Run a plumbing or HVAC shop? Tell us how you handle calls.
We're setting up our first shops now, and talking to owners before we build more. If missed calls aren't your problem, tell us what is. Fifteen minutes on the phone, no pitch.